THE STUDIO DESK / HERE TO HELP
Less wondering.
More making.
From your first connection to the print at your door. The details, all in one place.
How does NFT printing work?
Connect your wallet, choose an NFT you hold, then select a product and its available options. We read the original artwork from the NFT’s metadata and prepare it for the print area. Before payment, sign an ownership message and confirm you have the right to reproduce the artwork. Review your preview, shipping address and final total, then pay. After rights review, your piece is printed to order and shipped. No separate account or artwork upload is needed. Start in Your collection.
See the full process↗Where do you ship, and what does delivery cost?
We currently ship to the United States and Canada. Shipping is included in the price for the United States and Canada; prices are in US dollars. Production usually takes a few business days, followed by carrier delivery time. Orders to Canada ship from the US and can take 1–3 weeks. Dates are estimates, not guarantees; there is no fixed US delivery window or guaranteed rush service stated in our policy. Canadian duties or import fees are the recipient’s responsibility. Other destinations are not currently available at checkout. You receive a shipping email with tracking when available.
Read production & shipping terms↗Where is my order or tracking number?
Open Your orders with the wallet used to place the order. You may need to sign a message to view your history; this proves wallet ownership and does not transfer assets. Open an order to see its status and carrier tracking when available. “Order received” means payment is confirmed and preparation or review is underway. “In the print queue” means queued for production; “Printing” means production has started. “In review” does not mean you need to pay again. The chat cannot access your private orders or see live tracking. For a missing order, delay or delivery issue, contact the studio with your order reference.
Open Your orders↗What if my print is damaged, wrong or lost?
We offer a reprint or refund for an item that arrives damaged, defective or misprinted, an order lost in transit, or an order we cannot print. Contact thenftprinter@gmail.com within 30 days of delivery (or the expected delivery date for a lost order), with your order number and a photo of the problem where applicable. You do not need to return the item. Made-to-order items cannot be returned for a change of mind or because you chose the wrong size or colour; normal screen-to-print colour differences are not a misprint. Crypto refunds go to the paying wallet for the USD amount paid, in USDC or the same asset; we aim to send them within five business days of approval. The chat cannot approve or issue refunds.
Read the refund policy↗Can I cancel or change my delivery address?
Contact the studio as soon as possible. An order can be cancelled with a full refund before it goes into production; once production starts, it cannot be cancelled. Address or option changes need the team to confirm what is still possible. The chat cannot change an order or promise a change has been accepted. If a parcel is returned because the checkout address was wrong or incomplete, reshipping is available at cost.
Contact order support↗Which wallets and chains work? Is my NFT transferred?
The site supports Ethereum, Base, Robinhood Chain and Solana. Use the Connect wallet button to choose an available compatible wallet. Your wallet is your login. An ownership signature proves you control the wallet and does not transfer your NFT; payment is a separate transaction. We do not take custody of your NFTs. Never send recovery phrases, private keys or passwords in chat or to support. If connection fails, check the selected wallet and chain and try reconnecting from the site. We cannot recover a wallet or bypass its security.
Open Your collection↗How do prices and payment work?
Prices are in USD. Checkout offers ETH or USDC for Ethereum/Base, SOL or USDC for Solana, and ETH for Robinhood Chain. Card payments are not currently enabled. Use only the payment methods actually shown at checkout; Bitcoin is not currently offered there. Checkout gives the exact amount and network with a time-limited quote. Pay from the connected wallet and follow that quote; network fees are paid by you. The chat never supplies a payment address, asks you to send funds, confirms payment, or promises a discount. If a payment is missing or was sent incorrectly, contact support before paying again.
Read payment terms↗What can I print, and what does it cost?
Current orderable catalog options and base prices: Hoodie — S: $49.00; M: $49.00; L: $49.00; XL: $49.00; 2XL: $49.00; 3XL: $49.00 USD. Colours: Black, White, Sport Grey. Gildan 18500 Heavy Blend hoodie. 8 oz cotton/poly fleece · front pouch pocket. Art printed on the front. T-shirt — S: $29.00; M: $29.00; L: $29.00; XL: $29.00; 2XL: $32.00; 3XL: $35.00 USD. Colours: Black, White, Athletic Heather. Bella+Canvas 3001 tee. Soft 4.2 oz ring-spun cotton, retail fit. Art printed on the front. Mug — 11oz: $28.00 USD. 11 oz white ceramic mug. Your art on both sides. Dishwasher and microwave safe. Poster — 18×24: $29.00; 24×36: $36.00 USD. Premium matte poster paper, unframed. Art printed full width, centered on the sheet. Sticker — 3×3: $15.00; 4×4: $16.00 USD. Kiss-cut vinyl sticker. Cut to shape around your art. Tote bag — One size: $39.00 USD. Colours: Natural, Black. Econscious organic cotton canvas tote, 9 oz. 12.5 × 14.5 in with a 7 in gusset. Final eligibility, options and total are confirmed in the product picker and checkout. The editorial gallery contains illustrative examples and prices; use these live catalog prices when they differ. Start by choosing your own NFT in Your collection.
Choose your NFT & product↗How do you prepare my artwork for print?
We read the artwork from the NFT’s own metadata, not a screenshot or upload. The print process can render vector artwork, enlarge pixel art with crisp pixels and upscale smaller images. The available source detail still limits the result; upscaling does not guarantee new true detail. Review the preview and any resolution warning before paying. Physical prints are still images, not animations, and some sources may need review. The designer has a text on/off switch: enabled text is printed below the artwork, disabled text is omitted. Maximum fit keeps the whole design within the selected product’s print area; a larger garment does not necessarily increase it. Print layout shows the complete composition, including both sides of a mug. Quick preview is illustrative. Studio preview renders the selected design on a product mockup; changing any option requires a new studio preview. Printed colour, texture, placement and fine detail can still vary from a screen. Contact the studio if you are unsure about a specific piece.
See artwork preparation↗Why is an NFT missing from my collection?
Check that the connected wallet holds the NFT and that the correct chain is selected. Likely scam airdrops are filtered, and collection or artwork metadata can sometimes be unavailable. The chat cannot add an NFT, verify a specific holding or bypass a filter. Try refreshing your collection or reconnecting; if it is still missing, contact the studio with the public collection link and chain. Never send wallet secrets.
Ask about a missing NFT↗Does owning an NFT give me permission to print it?
Ownership and reproduction rights are separate. You must hold the NFT and have the relevant licence or creator permission for the intended print. You confirm this before payment. We review rights before fulfilment and may hold unclear cases or decline an order; a paid order we cannot print is refunded. A marketplace purchase or ownership alone is not a blanket licence. The chat cannot approve a collection’s rights or provide a legal determination. Contact the studio with the collection and relevant licence when unsure.
Read rights & takedowns↗Can creators partner with TheNFTPrinter?
Creators can discuss a partner program covering their collection, permitted products and use of the artwork. Scope, permissions and terms are agreed with the studio; the chat cannot offer a commission rate or sign a partnership. Illustrative artworks on the website do not imply creator endorsement. Use the creator partnership inquiry to begin.
Explore creator partnerships↗What happens to my chat messages?
The Print concierge is an automated guide, not a person. When AI is available, your message and recent chat context are sent to our AI provider to answer from the studio’s help information. The chat does not access your wallet, private orders or shipping address. We do not save chat transcripts in our order database or browser storage. The conversation stays in page memory until you clear it or reload the page; providers may retain service or abuse-prevention logs under their policies. Use the contact form for personal order details. Never share wallet secrets in chat.
Read our privacy policy↗How can I reach a person?
Contact the studio through our contact form or email thenftprinter@gmail.com. For order issues include your order reference; for a damaged print, include a photo in your email. Chat cannot send a support inquiry for you, open a ticket or promise a response time. Your contact-form message is sent only after you submit it and the site confirms acceptance.
Contact the studio↗Some things need a person.
For a specific order or something we haven’t covered, talk to the studio.