Refund & Returns Policy

Everything we sell is printed to order for you, with your NFT's artwork. That shapes how returns work — but if we get something wrong, we make it right.

We'll reprint or refund if

• your item arrives damaged, defective or misprinted (for example the wrong artwork, product, size or colour);
• your order is lost in transit; or
• we can't print your order (for example because the collection's rights don't allow it).

Email thenftprinter@gmail.com within 30 days of delivery (or of the expected delivery date, for lost orders) with your order number and a photo of the problem. You don't need to send the item back. You choose a free reprint or a refund.

What we can't take back

• Because each item is made just for you, we don't accept returns for change of mind or for choosing the wrong size or colour. Please check sizes before ordering.
• Small differences between on-screen colours and the printed product are normal and aren't considered a misprint.
• If a package is returned to us because the address entered at checkout was wrong or incomplete, we can reship it at cost.

Cancelling an order

Contact us as soon as possible. If your order hasn't gone into production yet, we'll cancel it and refund you in full. Once it's in production we can't cancel it.

How crypto refunds work

• We refund to the wallet you paid from.
• Refunds are for the US-dollar amount you paid, sent in USDC or in the same asset you paid with, so changes in crypto prices since your order don't reduce your refund.
• When the refund is because of our mistake, we cover the network fee.
• We aim to send refunds within 5 business days of approving them.

Import fees

Orders to Canada ship from the United States. Any duties or import fees charged on delivery are the recipient's responsibility and aren't refundable by us.